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Terms and Conditions of Sale

Bookstore, recordings, and program registrations at www.junginla.org

Effective date / Last updated: November 11, 2026

These Terms and Conditions of Sale (the “Terms”) apply to all orders for books, recordings, and other products, and to registrations for programs, placed with The C.G. Jung Institute of Los Angeles (“the Institute,” “we,” “us,” or “our”) through www.junginla.org, by phone, by email, or in person. The seller is The C.G. Jung Institute of Los Angeles, 10349 W. Pico Blvd., Los Angeles, CA 90064.

1. Acceptance of Terms

By placing an order or registering for a program, and by checking the box at checkout confirming that you have read these Terms, you agree to them. These Terms, together with our Website Terms of Use and Privacy Policy, are the entire agreement between you and the Institute about your order and supersede any prior agreements on the same subject.

2. Products

The Institute offers books, the journal Psychological Perspectives, and recordings of lectures, workshops, seminars, and courses. Recordings may be offered as physical media (CDs and DVDs) or as digital downloads or online streaming (“Digital Recordings”).

Recordings are live recordings of programs as originally presented. Program descriptions are written by the presenter and reflect the content of the presentation as originally given. Recording quality varies from program to program. We make every effort to preserve all content, including participant questions and discussion, but technical problems may make some portions difficult to hear. To protect privacy, participant introductions and personal or clinical case information may have been edited out.

3. Digital Recordings Are Licensed, Not Sold

When you “buy” or “purchase” a Digital Recording, you are buying a license to access and use that recording, not ownership of the recording. The license is personal, non-exclusive, and non-transferable, and allows you to download (where offered) and play the recording for your own personal, noncommercial, educational use. You may not copy (other than a personal backup), share, resell, broadcast, publicly perform, or upload the recording, or use it to train artificial intelligence or machine-learning models.

For recordings offered as downloads, you may keep the files you download. For recordings offered by online streaming, your access lasts for as long as the Institute offers the recording online. We may need to end streaming access if we lose the right to distribute a recording; if that happens during your stated access period, we will offer you a pro-rated refund or a download instead.

We will show this notice on the product page and at checkout before you complete a purchase of a Digital Recording.

4. Personal Use Only

Unless we agree otherwise in writing, all products are for your personal use only and may not be used for any commercial purpose. Educators who wish to use recordings in a classroom or training program should contact us about permissions.

5. Prices, Fees, and Taxes

All prices are in U.S. dollars. The price shown for each item includes all mandatory fees charged by the Institute. Applicable sales or use tax and shipping charges are added at checkout and shown in your order total before you pay. If you are exempt from sales tax, please provide a valid exemption certificate when you order.

We try to keep prices and descriptions accurate. If an item is listed at an incorrect price because of an error, we will contact you before shipping and give you the choice to proceed at the correct price or cancel for a full refund.

6. Payment

We accept major credit and debit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, Google Pay, PayPal, and Zelle, and, for in-person purchases, cash and checks. Card and digital wallet payments are processed by our third-party payment processor, Square, and the Institute does not store your full card number. Your order is accepted when we send an order confirmation.

7. Shipping and Delivery

We ship physical products by U.S. Postal Service (First-Class or Priority Mail, with tracking) or another carrier we select. In-stock items normally ship within two (2) business days after your order. Some recordings are produced on demand or may be out of stock; the expected shipping time is shown on the product page.

If we cannot ship your order within the time stated, or within 30 days if no time is stated, we will notify you and give you the option to agree to a new shipping date or cancel your order for a full refund. To check the status of an order or ask about expedited shipping, contact the bookstore at (310) 556-1193, ext. 2, or bookstore@junginla.org.

Title and risk of loss for physical products pass to you when we deliver them to the carrier. If a package is lost or arrives damaged, please contact us and we will help you file a claim or replace the item.

8. Order Cancellation

You may cancel an order for physical products within 24 hours after placing it by calling the bookstore or emailing bookstore@junginla.org. Orders cannot be canceled online. After 24 hours, or once an order has shipped, the order cannot be canceled. A Digital Recording cannot be canceled once you have downloaded or begun streaming it.

9. Returns and Refunds — All Sales Are Final

ALL SALES OF BOOKS AND RECORDINGS ARE FINAL. We do not accept returns or give refunds or exchanges except as described in this section.

  • Defective, damaged, or incorrect items. If a book or recording arrives defective or damaged, or is not the item you ordered, notify us within seven (7) days after you receive it. We will replace the item or, if a replacement is not available, refund the purchase price (including any shipping you paid) to your original payment method.
  • Digital Recordings that will not download or play, or files that are corrupt or substantially inaudible, will be replaced, or refunded if we cannot fix the problem.
  • We may ask you to return a physical item or describe the defect. We will not provide a replacement or refund if we reasonably determine that the product was damaged through misuse or alteration after delivery.

If you do not notify us of a defect within the period above, the product will be considered accepted. This policy is displayed on the checkout page and on your order confirmation. Nothing in this section limits any rights you have under applicable consumer protection law that cannot be waived.

10. Program Registrations and Cancellations

Registration fees for lectures, seminars, workshops, courses, and online programs are subject to the cancellation policy stated on the program page. Unless the program page says otherwise:

  • If you cancel at least 24 hours before the program begins, you will receive a full refund.
  • No refund is given for failure to attend.
  • If the Institute cancels or reschedules a program, you may choose a full refund or a transfer of your registration.

To cancel a registration, email programs@junginla.org. Programs may be recorded; please see the “Recordings of Programs” section of our Privacy Policy. Continuing-education credit, where offered, is subject to the requirements stated on the program page, including full attendance and completion of an evaluation.

11. Memberships and Automatic Renewal

If you choose a membership or subscription that renews automatically, we will clearly show the renewal terms, price, and frequency before you enroll and will ask for your express consent. We will send a reminder before each annual renewal and before any price change. You may cancel at any time online by contacting us, and cancellation takes effect at the end of the current term.

12. Donations

Donations to the Institute are charitable gifts, not purchases, and are governed by our donation policies rather than these Terms. The Institute is a 501(c)(3) tax-exempt organization EIN: 95-2558115. If you receive goods or services in exchange for a donation (for example, a book or program admission), your receipt will state the estimated value of those goods or services, and only the amount above that value may be tax-deductible. If you made a donation in error, please contact us within 30 days.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS STATED IN SECTION 9, ALL PRODUCTS AND PROGRAMS ARE PROVIDED “AS IS,” WITH ALL FAULTS, AND WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS OR PROGRAMS OR THEIR CONTENT, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE VIEWS EXPRESSED BY PRESENTERS AND AUTHORS ARE THEIR OWN AND DO NOT NECESSARILY REFLECT THOSE OF THE INSTITUTE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE INSTITUTE NOR ITS DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR PROGRAM PRESENTERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR ANY PRODUCTS OR PROGRAMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS OR PROGRAMS AT ISSUE.

Some jurisdictions do not allow these limitations, so they may not apply to you.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or relating to these Terms or your order that cannot be resolved through good-faith discussion shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you and the Institute consent to the personal jurisdiction of those courts.

16. Waiver and Severability

Our failure or delay in enforcing any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing signed by an authorized representative of the Institute and applies only to the specific instance. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Changes to These Terms

We may update these Terms from time to time. The version posted on the Site when you place your order applies to that order.

18. Contact Us

Bookstore: (310) 556-1193, ext. 2 · bookstore@junginla.org
The C.G. Jung Institute of Los Angeles
10349 W. Pico Blvd., Los Angeles, CA 90064
Phone: (310) 556-1193
Email: executivedirector@junginla.org